RIGHT OF WITHDRAWAL
As foreseen by the legislative decree n. 206/2005, the Customer who is not satisfied with the product received, can exercise the right of withdrawal, without penalty and without any justification, within 14 working days from the date of delivery of the goods. Although not required by law, we will still be grateful to our customers if they want to provide us with a brief explanation of the reasons for the withdrawal.
To exercise the right of withdrawal, the Customer must:
send the Supplier, within the deadline of 14 working days, by registered letter with acknowledgment of receipt, a refund request specifying the intention to withdraw from the purchase; the products for which you intend to exercise the right of withdrawal (attaching a copy of the order, complete with the customer’s name); the bank details of the customer’s account to which the refund will be made. The communication may be anticipated (but must in any case be confirmed by registered letter with return receipt within the following 48 hours), by e-mail to the address email@example.com and must be sent to “Parione Firenze“, with headquarters in via del Parion 74/76r .
send back, no later than the following 5 days, by post and at their own expense, the goods intact in all their parts, unused, complete with the original packaging and instructions for use, under penalty of ineffectiveness of the right of withdrawal. It is understood that the risks of transport for the return of the items are fully borne by the Customer. In the event of damage to the goods during transport, the Supplier will notify the Customer of the incident (within the working day following receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs to be paid by the Customer, simultaneously canceling the request for withdrawal. The Supplier is not liable in any way for damage or theft/loss of goods returned by uninsured shipments.
Following receipt, the returned goods will be examined to assess any damage or tampering not caused by transport. If the goods are intact and the withdrawal has been exercised in accordance with the methods described, and in any case no later than 30 days from the date of notification of the exercise of the right of withdrawal, the Supplier will proceed to make the refund. The refund, net of delivery costs, will be made by bank transfer to the current account indicated by the customer.
The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Supplier ascertains:
In the event of forfeiture of the right of withdrawal, the Supplier will return the purchased goods to the sender, charging the shipping costs to the sender.
In the event that the Customer receives damaged goods or goods other than those ordered, the Supplier will fully refund the amount corresponding to the value of said goods, including the related shipping costs. The Customer is required to inform the Supplier that the goods are damaged or do not correspond to those ordered within two days of delivery.
The Customer’s right of withdrawal does not apply if the purchase of the goods was made at the point of sale, since in this case the transaction is concluded when the store issues the receipt or invoice . It cannot therefore be considered a transaction concluded online or by mail order and the relationship is maintained with the store manager.
The Customer cannot exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.